KandyToys is an importer of toys and confectionery that supplies independent retailers and supermarket groups in the UK.
They have now strengthened their relationship with ecosurety after signing up for support on all three UK waste compliance regulations, plus additional support and collections for its cardboard waste stream.
The business, with an HQ near Exeter in Devon, has to meet regulations for batteries, waste electricals and packaging. In 2012 it started working with ecosurety to meet batteries regulations, but a year later, in late 2013, it consolidated its compliance activities and ever since has been working with the business across all three regulations.
Quality assurance manager Malcolm Yeates, who is responsible for quality and end-of-life for all KandyToys products, is clear that the simplicity of having one trusted contact across all three regulations is making a big difference.
Single point of contact
“There is complexity across the three regulations, so having just a single contact works wonders as it means my day-to-day interactions and queries are answered quickly and simply. I have a lot of confidence in my particular contact and also in the wider team; the service has been outstanding from day one,” said Malcolm.
“What stands out with ecosurety is how it recognises our capabilities and helps to develop the business relationship. The team at ecosurety understands and appreciates what we do, and delivers a crystal-clear service while also helping us to analyse and improve on our data collection.”
Malcolm added: “The seminars I’ve participated in are also better than those I’ve seen from the competition. That helps a lot whenever there is new stuff to learn.”
End to end engagement
Robbie Staniforth, relationship team manager at ecosurety, said: “At ecosurety we love to get to know our members and support them as widely as we can. We know we can usually deliver more benefits once we are engaged from end to end, and that’s what’s happening with KandyToys. The strength of our partnership with KandyToys now means Malcolm can look to us when resource and waste questions arise. Added to this our market insight in resources and more means we can flag up opportunities to KandyToys whenever we see them.”
Under the contract between KandyToys and ecosurety there is a single point of contact in the business for KandyToys, with back-up support from the wider team, and a single consolidated invoice to deal with from month to month across all activities. The arrangement also means all of KandyToys’ compliance data is being stored securely in a single data warehouse, reducing the risk the company had been carrying before the switch.
To find out how ecosurety can help your business, simply contact our team of specialists by emailing email@example.com or call us on 0845 094 2228.
KandyToys is a direct importer of toys, beach goods, pools and gifts. The company has been trading since 1978 and has offices in Hong Kong and the UK, where it operates and owns a distribution centre near Exeter in East Devon.
The company has a diverse customer base, including sole traders, amusement parks, national wholesalers and supermarket groups.
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